Refund Policy

Refund Policy – MarriageDuniya.com

At MarriageDuniya.com, we strive to provide a seamless and effective matchmaking experience. Our refund policy ensures transparency and fairness while considering the nature of our services. Please read the policy carefully before purchasing any membership plan.

1. Registration Fee

The ₹1000 registration fee is a one-time charge for accessing our platform and services. This fee is non-refundable under any circumstances, including all membership plans.

2. Memberships Below ₹2001

All memberships priced below ₹2001 are non-refundable once purchased.

3. Service Usage & Eligibility for Refunds

A refund will not be granted if the customer has:

• Viewed or accessed any mobile number of other users.
• Had their mobile number accessed by other users.

Once our matchmaking services have been utilized in any way, a refund request will not be considered.

4. Online Membership Plans

All online membership plans are non-refundable by default. However, in certain exceptional cases, customers may submit a refund request via email at [email protected]

for review. Approval is subject to the discretion of our support team.

5. Subscriptions Below 4 Months

Membership subscriptions with a validity of less than 4 months are not eligible for refunds.

6. Refund Request Timeframe

Customers can request a refund only after 60 days of their subscription period. This timeframe accounts for the natural duration required for successful matchmaking.

7. Non-Refundable Charges

The following fees are non-refundable under any circumstances:

• Government taxes, GST, or any additional service fees.

8. Refund Process & Payment Method

• Refunds, if approved, will be credited to the original payment method used for the purchase.
• The refundable amount (if applicable) will be calculated based on the remaining subscription period after the first 60 days.

9. Refund Denial Criteria

MarriageDuniya.com reserves the right to reject refund requests in the following situations:

• The refund request is made before completing 60 days of the subscription.
• The customer has violated our Terms of Use.
• The account is found to be involved in fraudulent, misleading, or illegal activities.
• The customer has not verified their mobile number.
• The customer has hidden or blocked their profile visibility.

10. Changes to This Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be reflected on our website, and customers are encouraged to review this policy periodically.

11. Contact Information

For refund requests or further queries, please contact us at:
📧 Email: [email protected]